Terms & conditions

Last updated: August 2026

General

These terms apply to all digital orders and agreements of StudioBuild. Deviations are only valid if agreed in writing or via the client portal. Dutch law applies. Disputes are submitted to the competent court in the Netherlands, unless mandatory consumer law requires otherwise.

Digital orders

StudioBuild is a digital ordering platform. Standard packages (Basis €300, Standard €500, Premium €800) are ordered online via the configurator. Custom is price on request and confirmed digitally. No intake meetings, sales calls or physical appointments are required. Prices exclude VAT unless stated otherwise.

Delivery

Delivery times are indicative and follow the chosen package timelines (as shown at checkout). StudioBuild endeavours to deliver within that window. Delays caused by late client content extend the timeline. Acceptance and feedback run via the client portal.

Acceptance & scope

Delivery is accepted via the client portal. Feedback within package scope is handled digitally until acceptance. Changes outside the ordered scope (extra pages, new features, third-party integrations not included) require a paid add-on or a new Custom confirmation. StudioBuild does not offer unlimited revision cycles.

Payment

Standard packages are paid online at order time unless another schedule is confirmed digitally. Custom may use staged payments if agreed in the portal. In case of late payment we may suspend work. Invoices are provided via the platform.

Cancellation & refunds

Because StudioBuild delivers custom digital work tied to your configuration and content, the statutory cooling-off right for distance contracts may not apply once performance has begun with your consent, or where the service is fully performed. Before work starts, cancellation requests are assessed case by case; after work has started, fees already incurred are due and refunds (if any) are limited to unused prepaid amounts. Consumers with mandatory rights under Dutch/EU law retain those rights.

Support

Support is not unlimited. Included support lasts 30 days after go-live of the website package, or under an active maintenance plan, via the client portal. After that the client can purchase extra support, maintenance or paid requests. StudioBuild does not offer phone support or meeting-based support. Response indication on weekdays: within 1 business day — not a contractual 24/7 SLA.

Maintenance

Maintenance is an optional paid agreement for ongoing updates and support tickets per agreed scope. Without a maintenance plan there is no included support after 30 days from go-live, unless paid separately.

Hosting & domain

StudioBuild may arrange hosting, domain registration and deployment. StudioBuild is not a managed hosting provider and does not perform active server management unless expressly agreed as a separate service.

Confidentiality

Both parties treat non-public project information as confidential and use it only to perform the agreement. StudioBuild may list the project in its portfolio after delivery unless the client objects in writing or via the portal before go-live. Formal NDAs for Custom projects are available on request.

Intellectual property

After full payment, usage rights of the delivered design transfer to the client unless otherwise agreed. StudioBuild may showcase the work in its portfolio unless agreed otherwise in writing. Third-party licences (fonts, stock, plugins) remain subject to their own terms.

Liability

StudioBuild is not liable for indirect damages, lost profits or consequential loss. Liability is limited to the invoice amount of the relevant project, except in cases of intent or gross negligence where limitation is not permitted by law. StudioBuild does not guarantee specific business results (traffic, revenue or rankings).

Contact

Questions about these terms? Email info@studiobuild.nl. Trade name StudioBuild. KvK 85621293. VAT identification number NL004120733B68.